Brilliant company to deal with, had an issue with the part I ordered, I should have checked it first, but as soon as I let them know another one was sent out. I'll always use this company 10 out of 10 for customer service
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by ROGER DOWNING
08/03/2025
Excellent service as usual
Excellent service as usual. Although of good quality the grill pan is not quite as deep as the original. No problem though still does it's job.
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by Mr Tallentire
07/03/2025
Quick Delivery
Quick Delivery
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by Jeremy Coyle
07/03/2025
Very quick delivery
Very quick delivery, east to fit no problems. Tumble drier back in business.
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by S Khan
07/03/2025
Item as described
Item as described, fast delivery.
Item fitted as it should.
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by Andrew P, Devon
07/03/2025
Competitively priced with a good...
The product appeared to be be well priced (after a web search) and arrived promptly.
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by Mr I Benetti
07/03/2025
Best on the net
So easy to identify the correct parts required, why go anywhere else! Delivery is also spot on.
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by Edward Myson
07/03/2025
Spare Karcher piston springs
The website regarding spare parts was easy to follow and understand and the order was delivered on time. I have no hesitation in recommending eSpares
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by Ian Ginn
07/03/2025
I supplied the fridge serial num...
I supplied the fridge serial number but they sent the wrong part. As requested l sent it back and asked to be sent the correct part as per their form. Nothing heard then l get a refund. Whats going on? doesn't anybody read emails. What a waste of time.
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by Lisa Alvis
07/03/2025
next day delivery
Option for next day delivery means we fixed our freezer before all the food defrosted. Brilliant!
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by Thayil Nair
07/03/2025
The shelf wasfridge not what was...
The shelf was not what was advertised and it doesn’t fit in my fridge I wanted Kenwood and I specifically said it but you just wanted to get rid of some of your old stock I suppose I am very disappointed
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by neil brogden
07/03/2025
Item as described
Item as described, fast delivery.
Item fitted as it should.
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by Kelly Bel
07/03/2025
Brilliant part did the job
Brilliant part did the job. The only problem I had is the video for fitting didn't match my model but I worked it out.
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by Customer
07/03/2025
Disappointed, annoyed, frustrate...
I paid for and ordered a product, then received an order confirmation telling me that the product was not in stock and it would be dispatched as soon as possible. This was 3 weeks ago and I have heard nothing from this company until this morning asking for a review. My review is, don't take peoples money when you have no stock, tell them you have no stock and if they decide to order then that is their decision. Then keep in contact with them about the status,not just ignore them now that an order has been placed and you have their money in your bank. Shocking customer service with zero interaction. I just hope that the product turns up and is what I expect and paid for which is the genuine manufacturer part and not a "compatible" replacement part (if it does get here).
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by David Goldsmith
07/03/2025
Website entry incorrect
The bulb received was exactly the same as shown on the website - no problems there.
When I opened the microwave cover, it became clear that the bulb required had a completely different fitment to the one that was sent.
Encouraged to find that eSpares has an easy returns procedure. It will be interesting to see if the website is changed when the error is recognised.
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by Nicky Morgan
06/03/2025
Frustrating waste of time
I paid a lot of money for urgent next day delivery, but my item did not arrive. I tried to contact espares, but they don't provide phone support and their 'online chat' wasn't working, so I emailed. My automatic email reply said I could wait 72+hours for a proper response. I tried to deal with the courier instead, however they would only take instruction from their customer - who was espares. Espares actually responded to my second email, where I asked them to cancel the delivery and refund in full, which they agreed. They confirmed that the item had been received by them, but I now have to chase the refund, as that's not arrived either. A frustrating experience and a total waste of my time.
Update for Hamza: the refund has still not arrived in my bank account. From an order on 21/02.
Also, I am fastidious about ensuring my address is correct with every online purchase, and in this case I distinctly remember adding my company name then removing it because it then showed twice in the address (as it's also my house name) and I added my county as it didn't automatically autofill onto your form. But that aside. When a problem occurred, there was zero possibility of help without waiting 4 days. Which isn't helpful if something is urgent. My business relied on getting my part quickly.
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by Jean
06/03/2025
Well made product. Prompt servic...
Well made product and prompt delivery. We would recommend this firm.
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by Dr Jones
06/03/2025
They made our oven great again
They made our oven great again. Easy to fit and oven door closes snugly again.
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by Michael
06/03/2025
Exactly what I wanted and a good...
Exactly what I wanted and a good price .
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by Christopher Patrick Taylor
06/03/2025
Happy with my item
Happy with my item
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