I ordered a spare part for my refrigerator. It arrived cracked,so i filled in the relevant report by email on the returns page. I was lead to believe that i would receive a call back from one of the espares customer service agent's,but i haven't been contacted as of yet a week on from my email?
I would appreciate if someone could resolve my order which was delivered damaged....
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by John Marshall
28/02/2025
Spares arrived promptly and were...
Spares arrived promptly and were a fraction of the price Bosch were charging.
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by ianHatfield
28/02/2025
Easy to understand guides on par...
Easy to understand guides on parts and swift delivery
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by Alan Barford
28/02/2025
Spot on,
Great service,
I needed a heat pump for our dishwasher & was concerned about ordering the wrong part & how long it would take to arrive. Everything was easy.
It arrived nicely parcelled up & well within 24 hrs. Easy to fit & works like a dream !!!
I've a happy wife & saved me buying a new dishy :-)
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by Sheila
28/02/2025
Dishwasher parts.
Easy to order for an older model and really quick delivery.
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by Shirley Hill
28/02/2025
They are areliable company are r...
They are reliable ,prompt delivery and essy to place order
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by keith mitchelson
28/02/2025
This outfit used to have a phone...
This outfit used to have a phone number, which meant you could get assistance with what you were ordering. Their parts list can be most ambiguous, meaning the wrong item can be ordered, this causes delay in getting the right part coupled with the added expense of shipping for returns and re-ordering.
I've learnt my lesson now , so I wont be using them again.
I suppose the idea of not being able to speak to somebody is a way of saving on their part, and stuff the customer. time will tell if this is a good policy.
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by Andrew Gill
28/02/2025
Spare washer filter
Resonably priced spare part, but more importantly the website makes it easy to ensure that you get the correct part for your model. Replacement filter element purchased, but the helpful video on the website helped me to strip the drain pump out to check it and also ensure that the manifold and pipes were clear. Excellent service.
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by John Bertram
28/02/2025
The website was easy to use and ...
The website was easy to use and the next day delivery although unexpected because the part was ordered on a Friday and not expected till Monday but arrived on Saturday. Thank you very much for the excellent service.
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by Bute
28/02/2025
Quick delivery and easy to fit
Quick delivery and easy to fit
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by Steve
28/02/2025
Easy Ordering, Prompt Delivery
Easy to find and order parts on website and excellent delivery time.
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by Stuart
28/02/2025
Great product and on time delive...
Great product and on time delivery
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by Trina
28/02/2025
Had an issue with delivery but e...
Had an issue with delivery but espares sent a spare. The head attachment I ordered didn’t seem to be working properly. It doesn’t have as much power/suction as normal attachments do. Had to return it
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by Geoffrey
28/02/2025
Prompt assistance
Prompt assistance. Good support.
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by Bill Nichol
28/02/2025
Recommended
I had an issue that the replacement fan arrived damaged- e spares sorted the problem and sent a replacement.
Excellent service
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by Cathy
28/02/2025
Good price quick delivery
Good price quick delivery
had what I wanted in stock
my go to place for replacement parts.
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by Jill Jones
28/02/2025
14 days to replace broken item
I ordered a replacement jug and lid for a small blender. It arrived very quickly in a large box thst due to the design, was already part opened. The item was in a plastic bag, with no other packaging and the base was broken. I returned item the next day, and it took 14 days for a replacement to be sent. I did receive emails apologising for the delay.
Despite leaving feedback on my return request, the replacement item arrived in exactly the same packaging , but at least it was not broken.
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by Ken Greening
28/02/2025
Easy to identify part needed for...
Easy to identify part needed for cooker.
Good price and quick delivery.
Video helped when replacing element.
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by Mr Barry Williamson
28/02/2025
Products were what I needed and ...
Products were what I needed and fast delivery. Great service.
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by Raymond Straughan
28/02/2025
Excellent company to deal with.
As a handy DIY person I have fixed my oven on 4 occasions and my washer twice. All thanks to eSpares. Getting the correct spares then watching the videos on how to fix them. Excellent company to deal with.
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